Support

Most of it takes a minute to sort out yourself

Which phone can do speech recognition?

The app itself runs on almost anything. Speech recognition has tighter limits, because the operating system does it and not us.

On the iPhone it depends on the chip, not on the age of the system. Apple's on-device dictation requires an A12 Bionic processor or newer. RecTake runs on an iPhone 6s, 7, 8 or X, but speech recognition does not — there you type. English and German are both among the languages Apple dictates on the device.

On Android it depends on the version and on a download. Before Android 13 there is no on-device recognition at all. From Android 13 there is, but only with the language pack installed. Phones shipped from late 2022 onwards usually come with Android 13; older ones need the update.

The app fetches the language pack for you. If it is missing, a line with a button for it appears above the record button. The download runs once, and after that your phone recognises without a network. Depending on the Android version the system will either ask again or schedule the download for later — if the microphone does not work straight away, try again shortly afterwards. By hand you will find the same thing under Google app → Settings → Voice → Offline speech recognition.

To check what your phone has: on the iPhone under Settings → General → About, on Android under Settings → About phone.

You do not have to work it out, though. The app tells you itself: it only starts recognition when the operating system confirms that it understands your language without a network, and says so when it does not. There is deliberately no silent fallback to a server.

Speech recognition does not respond

Recognition runs in your phone’s operating system — the same one that works when you tap the microphone on the keyboard. If your phone cannot do it, there is no speech recognition; then you type.

• Microphone — in your phone’s system settings, under RecTake’s permissions.
• iOS — dictation and speech recognition have to be allowed in the system settings.
• Android — the language pack for recognition without a network has to be installed. If it is missing, the app offers to load it above the record button.
• Version and device — recognition has minimums, and they are not the same as the app's. Which ones is in the section above.

A preparation name comes out misspelled

Teach it to the app. After a recording containing an unknown word, the app offers to learn it; the term then sits in your vocabulary and is used for the next recording. That is how “Elalanin” becomes “L-Alanine”. You can review and tidy it under Settings → Vocabulary.

A quantity was recognised wrongly

Correct it in the confirmation step — that is what it is for. Always check quantities for medication. Why we keep insisting is in the disclaimer.

The subscription is gone after switching phones

Sign in with the same account and tap Restore purchases under Settings → Your data → Account. The purchase lives with the App Store or Google Play, not with us.

Your entries do not come along. They are on the old phone and are mirrored nowhere — that is the flip side of them never reaching us.

The email sign-in code does not arrive

Check the spam folder and the spelling of the address. A code is only valid briefly; request a new one if in doubt. If it still does not arrive, write to us — with the address the code was meant to go to.